![]() If not available anymore, this article contains information that will help you choose a suitable USB cable. Use the original USB cable provided with your KOMPLETE KONTROL keyboard. The USB cable or the USB hub is not supported This article explains how to find out if your hard drive's format is case-sensitive. ![]() The computer's system drive is formatted in a case-sensitive formatĬase-sensitive hard drive formats are not supported by Native Instruments products and will prevent the KOMPLETE KONTROL keyboard to start as expected. Should the problem persist, try temporarily removing the ".plugin" files from the HAL folder as explained in step 2 above. If there are more ".plug-in" files in this folder, visit the manufacturer's website and install the latest updates for these plug-ins. If you should require this functionality again, move the file back to its original location in the HAL folder and restart your computer. While you can fully use Pro Tools without the Avid CoreAudio plug-in, it is not possible to monitor the audio output of any CoreAudio application using your Avid HD audio interface after removing the file. Type in the admin password when prompted.Delete the "Avid ugin" from the HAL Plug-in folder.Copy the " Avid ugin" to another location, for example the Desktop.MacOS 10.15: Macintosh HD > System > Library > Audio > Plug-ins > HAL MacOS 10.14 (or older): Macintosh HD > Library > Audio > Plug-Ins > HAL Open Finder and navigate to the folder:. ![]() Native Instruments cannot be held responsible for any damages to your system caused by following these instructions. Removing the Avid CoreAudio Plug-inĭisclaimer: This procedure describes the manual uninstallation of a third-party manufacturer component. If installing the latest update of the AVID CoreAudio Driver is not an option or the issue persists, please continue: 4.2. In most cases, the issue will be fixed after the installation of the latest update of the AVID CoreAudio Driver. Your KOMPLETE KONTROL keyboard may not start when an outdated version of the AVID CoreAudio plug-in is installed under OS X 10.10.5 or higher. The HAL plug-in folder contains drivers which are not supported If this is not the case, continue troubleshooting. Restart your computer, start the KOMPLETE KONTROL software and check if your KOMPLETE KONTROL keyboard starts as expected. The NIHardwareAgent and NIHostIntegrationAgent services are now set as login items. Note: If the services are missing from the Hardware folder, please reinstall KOMPLETE KONTROL from Native Access as per this article. Select the missing service and click Add, as shown below.Macintosh HD > Library > Application Support > Native Instruments > Hardware If any of these two items are missing from the list, add them by clicking the ' +' icon. ![]() Verify if both NIHardwareAgent and NIHostIntegrationAgent are listed in the login items. Make sure your account is selected under Current User and go to the Login Items tab.Open your Mac's System Preferences and choose Users & Groups.Make sure that both the NIHardwareAgent and the NIHostIntegrationAgent applications are set as startup items. The NIHardwareAgent or NIHostIntegrationAgent services are not running in the background Once completed, click the lock icon again.ģ.If it does not appear in this list, click the + icon and add the location of KOMPLETE KONTROL from Mac HD: Applications > Native Instruments > Komplete Kontrol > Komplete Kontrol.app. Ensure that KOMPLETE KONTROL appears in the list.Click the lock icon in the bottom left of the window and enter your macOS password.Under the Privacy tab, choose Full Disk Access from the side bar.Open your Mac's System Preferences and click Security & Privacy.More information on Full Disk Access can be found at the Apple website. It may be necessary to grant Full Disk Access to KOMPLETE KONTROL in order for it to work correctly. Enable Full Disk Access for KOMPLETE KONTROL If your operating system does not support the latest software update, you can download an earlier compatible version from here. The KOMPLETE KONTROL software is not up to dateĭownload and install the latest version of KOMPLETE KONTROL from the Updates tab (or the Available tab if it hasn't been installed yet) in Native Access. There is an issue with the USB connectionġ.The computer's system drive is formatted in a case-sensitive format.The HAL plug-in directory in the System Library folder contains drivers which are not supported.The NIHardwareAgent or NIHostIntegrationAgent services are not running in the background.Enable Full Disk Access for KOMPLETE KONTROL.The KOMPLETE KONTROL software is not up to date.Click the possible causes one by one to be redirected to the corresponding troubleshooting steps below in the article. This behavior can be caused by different factors.
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